CANCELLATION-REFUND POLICY INCLUDED IN THE DISTANCE SALES AGREEMENT;
Article 3 - Right of Withdrawal:
The CONSUMER has the right of withdrawal by notifying KAGE TURİZM OTELCİLİK PAZARLAMA TİC. A.Ş. Tourism via e-mail within 7 days after this agreement becomes valid for the performance of the service subject to the agreement to themself or to the person they indicate, provided that they pay a transaction fee of 40.00 TL. At the end of 15 business days following the notification, the service fee shall be refunded to the CONSUMER. Early reservation and special period services such as holidays and semester are outside this scope. For reservations falling within special periods, Article 4 shall be taken as basis.
Article 4 - Cancellation – Transfer - Change
4.1 A- Although the CONSUMER does not exercise the right of withdrawal within its period, if they cancel the agreement 7 days before the start of the service, they accept and undertake to pay 25% of the service fee, and if less than 7 days remain, the entire service fee to KAGE TURİZM OTELCİLİK PAZARLAMA TİC. A.Ş. This condition is not valid when the early reservation cancellation assurance package is purchased.
4.1 B- Date changes by the CONSUMER are deemed as cancellation, and the prices of the service on the date of change are valid. The CONSUMER is obliged to pay the difference that may arise to KAGE TURİZM OTELCİLİK PAZARLAMA TİC. A.Ş.
4.1 C- Written submission of the illnesses/deaths of the CONSUMER or their first-degree relatives that constitute a 10-day obstacle, with an official board report obtained from a fully equipped state hospital, is an exception to the cancellation/transfer articles.
4.1 D- The CONSUMER accepts and undertakes to pay 40 TL (Forty Turkish Liras) to KAGE TURİZM OTELCİLİK PAZARLAMA TİC. A.Ş. as a transaction fee for all change requests.
4.2 The CONSUMER may transfer the service to any person they wish, provided that they notify in writing 7 days before the start of the service. The transferor and transferee are responsible for all expenses arising.
4.3 If the CONSUMER does not notify in writing of their participation in the service whose start they have missed, KAGE TURİZM OTELCİLİK PAZARLAMA TİC. A.Ş. may cancel all services made on behalf of the CONSUMER after 24 hours. No fee refund shall be made to the CONSUMER.
4.4 The CONSUMER who makes a Cancellation Assured transaction may cancel their reservation without paying any penalty, provided that they notify in writing or verbally (e-mail, message, etc.) no later than 3 (three) days before the planned check-in date. For cancellations made less than 3 days before the check-in date, the entire reservation amount shall be collected.
4.5 In refunds to be made in response to the cancellation request, the collected Cancellation Assurance Fee amount cannot be refunded or the offered Cancellation Assurance Fee cannot be cancelled.